Enterprise
Enterprise Terms
Additional terms for Enterprise customers covering seats, billing, administration, and support.
Last updated: 31 August 2026
1. Relationship to standard Terms
These Enterprise Terms supplement our standard Terms of Service for customers on an Enterprise plan, and take precedence over the standard Terms of Service in the event of a direct conflict.
2. Seats and billing
Enterprise plans require a minimum of 20 Seats, billed at the uniform base rate shown on our Pricing page, plus Autonomous Ticket System usage billed separately at pass-through provider rates rather than the standard tiered Ticket Balance pricing. Custom volume terms may be agreed in a separate order form, which controls over this document for the specific terms it covers.
3. Organization administration
Enterprise Organizations support additional administrative roles beyond Team (IT Administrator, Security Administrator, Department Manager, in addition to Owner, Billing Administrator, Workspace Administrator, and Member). Membership is scoped to your organization's verified email domain; your Organization's administrators are responsible for managing roles, approval policies, and the Credential Vault within the Organization.
4. Data processing
Our Data Processing Agreement governs our processing of personal data within your Organization Workspace and is incorporated into these Enterprise Terms by reference.
5. Support
Enterprise customers can reach a dedicated support contact at enterprise@revantaai.com and receive priority handling of support requests. Specific response-time service-level commitments, where agreed, are set out in a separate order form or agreement with your Organization rather than as a universal term here.
6. Order of precedence
In case of conflict between documents, a signed order form controls over these Enterprise Terms, which control over our standard Terms of Service.
7. Contact
General questions about this document: legal@revantaai.com. Privacy and data-protection requests: privacy@revantaai.com. Security reports: security@revantaai.com, following our Vulnerability Disclosure Policy. See also our Grievance Officer contact above where this document includes one.
8. Changes to this document
We may revise this document as PawOS's features or applicable law change. The date at the top of this page reflects the version currently in effect. Where a change is material, we will note it in our Changelog and, where required by law, notify affected users directly (for example, by email or an in-app notice) before the change takes effect. Continuing to use PawOS after a revised document takes effect constitutes acceptance of it.