The Autonomous Ticket System is billed through a Ticket Balance — a prepaid dollar wallet, completely separate from your subscription. Add funds anytime from inside the app (any amount, $30 minimum). Each genuinely completed ticket deducts a real dollar amount from that balance — never for chat, tokens, or time, and never until a real pull request is opened and the ticket is updated. The rate per ticket is volume-tiered by your account's (or organization's) cumulative completed-ticket count: $5.00/ticket for your first 500, $4.50 for tickets 501–2,000, $4.00 for 2,001–10,000, $3.50 for 10,001–25,000, and $3.00/ticket beyond that — so the more you use it, the less each ticket costs. A ticket that fails, is cancelled, hits a retry limit, or is denied approval never deducts anything. Run low and PawOS simply prompts you to add funds before starting a new ticket.

Yes. Upgrades, downgrades, and renewals are self-serve from inside the app for every plan, including Team and Enterprise — no sales call required.

One seat is one member of your organization workspace. Team seats come in two rates — Standard ($20/seat/mo) and Premium ($100/seat/mo) — mixed freely across your 2–150 members. Enterprise seats are uniform at a $20/seat/mo base fee (20+ seats), with Autonomous Ticket System usage billed separately through the same volume-tiered Ticket Balance.

Yes — a Ticket Balance never expires and rolls over indefinitely. You're topping up a balance, not a monthly allowance, so unused funds simply stay on the account until they're used.

See our Refund Policy for the full terms. In short: monthly subscriptions can be cancelled anytime to stop future billing, and we handle billing errors on a case-by-case basis — reach out to billing support.